diff --git a/fe/fe-core/src/main/java/org/apache/doris/load/loadv2/LoadJob.java b/fe/fe-core/src/main/java/org/apache/doris/load/loadv2/LoadJob.java
index bd8d09d5c6..946d116b51 100644
--- a/fe/fe-core/src/main/java/org/apache/doris/load/loadv2/LoadJob.java
+++ b/fe/fe-core/src/main/java/org/apache/doris/load/loadv2/LoadJob.java
@@ -826,8 +826,12 @@ public abstract class LoadJob extends AbstractTxnStateChangeCallback implements
             jobInfo.add(transactionId);
             // error tablets
             jobInfo.add(errorTabletsToJson());
-            // user
-            jobInfo.add(userInfo.getQualifiedUser());
+            // user, some load job may not have user info
+            if (userInfo == null || userInfo.getQualifiedUser() == null) {
+                jobInfo.add(FeConstants.null_string);
+            } else {
+                jobInfo.add(userInfo.getQualifiedUser());
+            }
             // comment
             jobInfo.add(comment);
             return jobInfo;
diff --git a/fe/fe-core/src/main/java/org/apache/doris/load/loadv2/LoadManager.java b/fe/fe-core/src/main/java/org/apache/doris/load/loadv2/LoadManager.java
index 3eacb9f66c..cf2a408ac7 100644
--- a/fe/fe-core/src/main/java/org/apache/doris/load/loadv2/LoadManager.java
+++ b/fe/fe-core/src/main/java/org/apache/doris/load/loadv2/LoadManager.java
@@ -572,8 +572,9 @@ public class LoadManager implements Writable {
                     }
                     // add load job info
                     loadJobInfos.add(loadJob.getShowInfo());
-                } catch (DdlException e) {
-                    continue;
+                } catch (RuntimeException | DdlException e) {
+                    // ignore this load job
+                    LOG.warn("get load job info failed. job id: {}", loadJob.getId(), e);
                 }
             }
             return loadJobInfos;